Please read these Terms of Service carefully before using this website or placing an order with Ray's Florist & Gifts.
This website is operated by Black Violet Enterprises Pty Ltd trading as Ray's Florist & Gifts, commonly known as Ray's Florist. Throughout these Terms, “Ray's Florist”, “we”, “us” and “our” refer to Ray's Florist & Gifts. “You” and “your” refer to the customer, website visitor, account holder, recipient or person using our website or services.
By using this website, placing an order or contacting Ray's Florist, you agree to these Terms of Service, together with our Privacy Policy, Refund Policy and Shipping & Delivery Policy.
These Terms do not limit your rights under the Australian Consumer Law.
Ray's Florist & Gifts is based at Unit 2, 71-83 Asquith Street, Silverwater NSW 2128.
We prepare and deliver fresh flowers and gifts across Sydney, including everyday flowers, birthday flowers, roses, sympathy flowers, funeral flowers, casket sprays, coffin flowers, funeral wreaths and floral tributes.
You may use this website to browse products, place orders, submit enquiries, create an account, contact our team and access information about Ray's Florist.
You agree not to use this website for unlawful, misleading, fraudulent, abusive or harmful purposes. You must not interfere with the operation, security or functionality of the website.
You must be at least 18 years old to place an order through this website.
We do our best to display products, descriptions, colours, prices and availability accurately.
Fresh flowers are natural, seasonal and perishable. Flower varieties, colours, sizes, shapes and presentation may vary depending on availability, seasonality, weather, supply conditions and the flowers available on the day of preparation.
Product images on our website are examples of style, colour and presentation. The final arrangement may vary slightly while maintaining the overall style, purpose and value of the order.
All prices are shown in Australian dollars and include GST unless stated otherwise.
Prices, delivery fees, product availability and promotional offers may change without notice.
Orders are not accepted or dispatched until full payment has been received and Ray's Florist is satisfied with the integrity of the order.
If there is a payment issue, suspected fraud, incorrect information or another concern with an order, Ray's Florist may contact the customer before accepting, preparing or dispatching the order.
When you place an order through our website, you will receive an order confirmation or payment confirmation. This confirms that your order has been received.
Ray's Florist may refuse, cancel or request changes to an order where required, including where:
If we cannot accept or fulfil an order after payment has been made, we will contact you and provide a suitable remedy.
Same-day delivery is available Monday to Friday for eligible orders placed by 11:00am AEST.
For Saturday delivery, orders must be placed by 4:00pm AEST on the Friday before delivery.
Orders placed after the relevant cut-off time will usually be delivered on the next available business day, unless otherwise arranged with our team.
Deliveries are made Monday to Saturday. Ray's Florist does not deliver on public holidays. Orders placed for public holidays will be delivered on the next available business day.
Exact delivery times cannot be guaranteed.
Ray's Florist uses our own delivery drivers wherever possible for Sydney deliveries. This helps us protect the presentation, handling and timing of fresh flower arrangements.
During busy periods, peak occasions, high-volume delivery days, extended delivery runs or where operationally required, we may use trusted external couriers or delivery partners to assist with deliveries.
Whether your order is delivered by a Ray's Florist driver or a trusted courier partner, we take care to prepare, package and dispatch your flowers appropriately for the delivery location and occasion.
Delivery times may be affected by traffic, weather, access issues, peak trading periods, courier availability, venue restrictions, recipient availability or other circumstances outside our control.
You are responsible for providing accurate and complete delivery details at the time of ordering.
Ray's Florist relies on the information provided by the customer. We are not responsible for failed, delayed or redirected deliveries caused by incorrect or incomplete information, including:
If an order needs to be redelivered because incorrect or incomplete details were supplied, an additional delivery fee may apply.
If the recipient is not available at the time of delivery, our driver or courier partner may, depending on the situation:
Fresh flowers are perishable and can be affected by heat, direct sunlight, weather and lack of water. Once an order has been safely delivered to the address provided, Ray's Florist is not responsible for issues caused by how the flowers are handled, stored or cared for after delivery.
For apartments, offices, workplaces, schools, hospitals, aged care homes, restaurants, event venues, churches, chapels, cemeteries, crematoriums and secure-access buildings, please provide clear delivery instructions.
Helpful details include:
Hospitals, aged care homes, workplaces, schools and venues may have their own delivery rules. It is your responsibility to provide accurate delivery details and, where appropriate, check whether the recipient can receive flowers.
Funeral flower orders are time-sensitive and require accurate service details.
For funeral orders, please provide:
Funeral orders are usually delivered 45 minutes to 1 hour before the scheduled service time to allow for respectful setup and placement.
Ray's Florist may coordinate with funeral directors, churches, chapels, cemeteries, crematoriums, memorial venues or delivery contacts where required to complete the delivery.
If incorrect or incomplete funeral service details are provided, Ray's Florist may not be responsible for late delivery, failed delivery or redelivery costs.
If an error is caused by Ray's Florist, we will review the matter urgently and provide a suitable remedy.
Fresh flowers, plants, containers, wrapping, hamper items and add-ons may vary depending on seasonality, availability and supply conditions.
If a product, flower variety, colour, container or item is unavailable, Ray's Florist may substitute it with an item of equal or higher value while preserving the overall style, colour palette and purpose of the arrangement as closely as possible.
Substitutions are not considered a fault where the replacement is reasonable and the arrangement remains suitable for the occasion.
If a substitution would significantly change the nature of the order, we will do our best to contact you where time allows.
Cancellation requests should be made as soon as possible by calling 02 9737 8877.
A cancellation may be possible if your order has not yet been prepared, customised, packed, dispatched or assigned for delivery.
If cancellation notice is received at least 24 hours before the scheduled delivery date and the order has not yet been prepared, customised or dispatched, Ray's Florist may provide a refund less a reasonable administrative fee.
If cancellation notice is received less than 24 hours before the scheduled delivery date, or if fresh flowers have already been ordered, selected, prepared, arranged, packed or dispatched, cancellation may not be available or a partial charge may apply.
Funeral flowers, casket sprays, coffin flowers, funeral wreaths, custom tributes and urgent same-day orders are often prepared specifically for the service, timing and delivery location. Cancellation options may be limited once preparation has started.
This does not limit your rights under the Australian Consumer Law.
Ray's Florist handles refunds, replacements, redeliveries and other remedies in accordance with Australian Consumer Law and our Refund Policy.
If you believe your order arrived damaged, incomplete, incorrect or not as expected, please contact Ray's Florist as soon as possible.
Because fresh flowers are perishable, concerns should be raised within 24 hours of delivery where possible.
Please provide:
Depending on the circumstances, Ray's Florist may offer a replacement, redelivery, partial refund, full refund, store credit or another suitable remedy.
Ray's Florist stands behind the quality, presentation and care of every arrangement we create.
Our 100% Satisfaction Guarantee means that if there is a genuine issue with your order, we ask you to contact us as soon as possible so we can review the matter and provide a fair and suitable solution.
Depending on the circumstances, this may include a replacement, redelivery, partial refund, full refund, store credit or another appropriate remedy.
Because fresh flowers are natural, seasonal and perishable, each concern is assessed based on the product, delivery details, photos where relevant, and the circumstances of the order.
This guarantee does not replace or limit your rights under the Australian Consumer Law.
Ray's Florist does not usually offer refunds or exchanges for change-of-mind purchases.
This includes situations where:
This does not limit your rights where a product or service does not meet consumer guarantees under Australian Consumer Law.
If you create an account on our website, you are responsible for keeping your login details secure and for all activity under your account.
You agree to provide accurate, complete and current information when placing an order, creating an account or contacting Ray's Florist.
Personal information is handled in accordance with our Privacy Policy.
You are responsible for any message, wording, name, card note or content you provide with an order.
Ray's Florist may refuse, edit or remove content that is offensive, abusive, unlawful, discriminatory, threatening, misleading or inappropriate.
Please check all card messages carefully before submitting your order. Ray's Florist may not be able to correct spelling, names or message errors after an order has been prepared or dispatched.
All website content, including text, images, design, branding, logos, graphics, product names, product descriptions and layout, is owned by or licensed to Ray's Florist unless otherwise stated.
You may browse and use the website for personal and non-commercial purposes.
You must not copy, reproduce, republish, distribute, modify, scrape, commercially exploit or use website content without written permission from Ray's Florist.
This website may contain links to third-party websites for convenience.
Ray's Florist is not responsible for the content, accuracy, privacy practices, products or services of third-party websites.
A link does not imply endorsement, sponsorship or approval of the third-party website.
Ray's Florist aims to keep this website accurate, secure and available, but we do not guarantee that the website will always be uninterrupted, error-free or free from technical issues.
We may update, change, suspend or remove website content, products, prices or features at any time.
If we identify an error in pricing, product information, availability or order details, we may contact you to correct the issue before accepting or fulfilling the order.
To the maximum extent permitted by law, Ray's Florist is not liable for loss, damage, delay, expense or inconvenience caused by:
Nothing in these Terms excludes, restricts or modifies any right, remedy or consumer guarantee that cannot be excluded under Australian Consumer Law.
Our goods and services come with guarantees under Australian Consumer Law.
If a product or service has a major problem, you may be entitled to a refund, replacement or other remedy. If a problem is minor, we may be able to resolve it by correcting the issue, replacing the item, redelivering the order, offering a partial refund or providing another suitable remedy.
Ray's Florist will review concerns fairly and in accordance with Australian Consumer Law.
Ray's Florist may update these Terms of Service from time to time to reflect changes in our business, website, services, delivery process, policies or legal requirements.
The updated Terms will be published on this page with the revised “Last updated” date.
By continuing to use this website after the Terms have been updated, you agree to the updated Terms.
These Terms are governed by the laws of New South Wales and Australia.
If a dispute arises in relation to these Terms, the website or an order, the parties submit to the jurisdiction of the courts of New South Wales and Australia.
Ray's Florist & Gifts
Unit 2, 71-83 Asquith Street
Silverwater NSW 2128
Australia
Phone: 02 9737 8877
Email: info@raysflorist.com.au