Ray’s Florist & Gifts, commonly known as Ray’s Florist, respects your privacy and is committed to handling personal information carefully and responsibly.
This Privacy Policy explains how Ray’s Florist & Gifts collects, uses, stores and discloses personal information when you visit our website, place an order, contact our team, create an account, make an enquiry or use our services.
Ray’s Florist is based at Unit 2, 71-83 Asquith Street, Silverwater NSW 2128 and delivers flowers across Sydney.
We may collect personal information when it is reasonably necessary for our business activities, including preparing flower orders, arranging deliveries, responding to enquiries, managing customer accounts and providing customer service.
The personal information we collect may include:
Your name
Recipient name
Billing and delivery address
Email address
Phone number
Order details
Delivery instructions
Card messages and gift messages
Account login details, if you create an account
Enquiry details submitted through our website, email, phone or social media
Payment confirmation details
Information about previous orders or customer service interactions
Website usage information, cookies, device information and analytics data
For funeral flower orders, we may also collect details such as:
Name of the deceased
Funeral service date and time
Venue name
Chapel name, if applicable
Funeral director details
Delivery contact details
Tribute card message
Preferred colours, flower styles or cultural considerations you choose to provide
We only ask for information that helps us prepare, process, deliver or support your order or enquiry.
We may collect personal information when you:
Place an order on our website
Create or use an online account
Contact us by phone, email, website form or social media
Subscribe to marketing communications
Make a funeral flower enquiry
Request a quote or custom arrangement
Provide delivery instructions
Leave feedback or a review
Interact with our website
We may also receive personal information from a person placing an order on your behalf, a funeral director, a venue, a delivery contact, a payment provider or another service provider involved in completing your order.
Ray’s Florist collects and uses personal information to:
Process and fulfil flower orders
Prepare and deliver flowers to the correct recipient and address
Contact customers or recipients about an order or delivery
Manage payment, refunds, credits and order records
Respond to enquiries and customer service requests
Assist with funeral flower orders and service details
Coordinate with funeral directors, chapels, churches, cemeteries, crematoriums, hospitals, aged care homes, workplaces or delivery venues where required
Improve our website, products, services and customer experience
Send order updates, confirmations and service messages
Send marketing communications if you have subscribed or where permitted
Prevent fraud, misuse or unauthorised transactions
Meet legal, accounting, tax and record-keeping obligations
We do not sell personal information.
When you place an order for another person, we collect the recipient’s details so we can deliver the order correctly.
Recipient information may include their name, delivery address, phone number, workplace, hospital, aged care home, funeral venue, apartment access details or other delivery instructions.
We may contact the recipient or delivery location if needed to complete the delivery, confirm access or resolve a delivery issue.
When providing another person’s details, please make sure the information is accurate and that you are authorised to provide it.
Funeral and sympathy orders may involve sensitive personal circumstances. We handle these details carefully and use them only to prepare, coordinate and deliver the order.
For funeral deliveries, accurate service details are important. We may use information such as the service time, venue name, chapel name, name of the deceased and funeral director details to make sure flowers are delivered to the correct location before the service.
We may disclose relevant order and delivery details to funeral directors, chapels, churches, cemeteries, crematoriums, memorial venues or delivery providers where necessary to complete the order.
Payments made through our website are processed through secure payment providers.
Ray’s Florist does not store full credit card details on its own servers. Payment information is handled by payment processors and financial service providers in accordance with their own security and privacy practices.
We may keep transaction records, order totals, payment status and refund information for business, accounting and legal purposes.
Our website may use cookies, analytics tools and similar technologies to help the website function, understand visitor behaviour, improve performance and support marketing activity.
Cookies may collect information such as browser type, device information, pages visited, time spent on the website, referral source and general usage patterns.
You can usually adjust your browser settings to block or delete cookies. Some website features may not work properly if cookies are disabled.
If you subscribe to our emails, create an account, place an order or otherwise consent to receive marketing, we may send you updates about Ray’s Florist products, services, offers, seasonal flowers and important occasions.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us.
We may still send you important service messages related to orders, payments, delivery, account access or customer service, even if you unsubscribe from marketing.
We may disclose personal information when necessary to operate our business and provide our services.
This may include disclosure to:
Employees and contractors of Ray’s Florist
Delivery drivers and courier providers
Payment processors and financial service providers
Website, hosting, email, IT and software providers
Marketing, analytics and customer communication providers
Funeral directors, churches, chapels, cemeteries, crematoriums and memorial venues
Hospitals, aged care homes, workplaces, schools, apartment buildings or other delivery locations
Professional advisers, including accountants, insurers and legal advisers
Government agencies, regulators or law enforcement where required or permitted by law
We only disclose personal information where it is reasonably necessary for the purpose of the order, service, enquiry, business operation or legal requirement.
Some of our website, payment, email, marketing, analytics, hosting or software providers may store or process information outside Australia.
Where we use overseas service providers, we take reasonable steps to work with reputable providers and protect personal information in accordance with this Privacy Policy and applicable privacy requirements.
The countries where information may be stored or processed can depend on the service provider and may change from time to time.
Ray’s Florist takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
These steps may include secure website technology, restricted access, staff procedures, password protection, secure payment processing and appropriate record management.
No online transmission or storage system is completely secure. If you believe your personal information has been compromised, please contact us as soon as possible.
We keep personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfilment, customer service, accounting, tax, legal, fraud prevention and business record-keeping purposes.
When personal information is no longer required, we will take reasonable steps to destroy, delete or de-identify it where appropriate.
You may contact Ray’s Florist to request access to personal information we hold about you, or to ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before responding to an access or correction request.
In some cases, we may not be able to provide access to certain information where an exception applies, including where access would affect another person’s privacy or where we are legally required or permitted to refuse access.
If you have a privacy question, concern or complaint, please contact us using the details below.
We will review your enquiry and respond within a reasonable time. We may ask for more information to help us investigate and resolve the matter.
If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner for further guidance.
Ray’s Florist may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology or legal requirements.
The updated Privacy Policy will be published on this page with the revised “Last updated” date.
Ray’s Florist & Gifts
Unit 2, 71-83 Asquith Street
Silverwater NSW 2128
Australia
Phone: 02 9737 8877
Email: info@raysflorist.com.au