raysflorist.com.au uses trusted external couriers and/or other reputable courier companies to deliver physical goods. Orders will not be dispatched until full payment is received and raysflorist.com.au is satisfied with the integrity of the order.
It is your obligation to enter the correct delivery address details at the time of ordering. If the delivery details you have given are incorrect, raysflorist.com.au will not refund any payment. If you wish to send the order again it will be at full expense.
Delivery times may vary depending on the delivery company chosen. raysflorist.com.au is not responsible for goods that are either damaged in transit or not received. Replacement of damaged or lost items is made at the discretion of raysflorist.com.au.
In the event where your overdue account is referred to a collection agency and/or law firm, you will be liable for all costs which would be incurred as if the debt is collected in full, including legal demand costs. Overdue accounts will be subject to interest at the rate of 13% p.a., calculated for the period the account is due until the date it is paid.
Normal delivery hours for raysflorist.com.au are between 6am and 5pm Mon-Sat. raysflorist.com.au offers same day delivery for orders submitted before 11am AEST Monday to Friday, and by 8.30am AEST Saturdays. raysflorist.com.au cannot guarantee a specific delivery time. We will make every attempt to fulfil your request but cannot guarantee it. As raysflorist.com.au is closed on public holidays, we will deliver your gift on the next available business day.
Prices of goods and services and delivery and other charges displayed on the raysflorist.com.au website are current at the time of display. These prices are subject to variation without notice. We will always attempt to be as accurate as possible with our product descriptions and pricing. All prices quoted are inclusive of GST and all prices are quoted in Australian dollars.
Flowers/plants are seasonal and subject to availability on the day of delivery.
Hamper items are subject to availability on the day of delivery.
Containers are subject to availability on the day and may be substituted.
Products/colours/containers may vary in regional/interstate areas.