Ray's Florist & Gifts, commonly known as Ray's Florist, delivers fresh flowers and gifts across Sydney from our Silverwater studio.
This Shipping & Delivery Policy explains how we deliver orders, when external couriers may be used, what delivery details we need, and how we handle delivery issues.
This policy does not limit your rights under the Australian Consumer Law.
Ray's Florist uses our own delivery drivers wherever possible for Sydney flower deliveries. This helps us protect the presentation, handling and timing of fresh flower arrangements, especially for funeral flowers, sympathy flowers and same-day orders.
During busy periods, peak flower occasions, high-volume delivery days, extended delivery runs or where operationally required, we may use trusted external couriers or delivery partners to assist with deliveries.
Whether your order is delivered by a Ray's Florist driver or a trusted courier partner, we take care to prepare, package and dispatch your flowers appropriately for the delivery location and occasion.
Same-day delivery is available Monday to Friday for eligible orders placed by 11:00am AEST. For Saturday delivery, orders must be placed by 4:00pm AEST on the Friday before delivery.
Orders placed after the daily cut-off time will usually be delivered on the next available business day, unless otherwise arranged with our team.
Deliveries are made Monday to Saturday. Ray's Florist does not deliver on public holidays. Orders placed for public holidays will be delivered on the next available business day.
Deliveries are generally made between 6:00am and 5:00pm, Monday to Saturday.
We always do our best to accommodate delivery requests, but exact delivery times cannot be guaranteed. Delivery timing may be affected by traffic, weather, access issues, peak trading periods, courier availability, venue restrictions or other circumstances outside our control.
For urgent delivery requests, please call Ray's Florist directly on 02 9737 8877 before placing your order.
Funeral flower deliveries are time-sensitive and require accurate service details.
For funeral orders, please provide:
Funeral orders are usually delivered 45 minutes to 1 hour before the scheduled service time to allow for respectful setup and placement.
Ray's Florist may coordinate with funeral directors, churches, chapels, cemeteries, crematoriums, memorial venues or delivery contacts where required to complete the delivery.
Please check all delivery details carefully before placing your order.
Ray's Florist relies on the delivery information provided by the customer. We are not responsible for failed, delayed or redirected deliveries caused by incorrect or incomplete information, including:
If an order needs to be redelivered because incorrect or incomplete details were supplied, an additional delivery fee may apply.
For apartments, offices, workplaces, schools, hospitals, aged care homes, restaurants, event venues and secure-access buildings, please provide clear delivery instructions.
Helpful details include:
Clear delivery details help our drivers and delivery partners complete the order smoothly.
If the recipient is not available at the time of delivery, our driver or courier partner may, depending on the situation:
Fresh flowers are perishable and can be affected by heat, direct sunlight, weather and lack of water. Once an order has been safely delivered to the address provided, Ray's Florist is not responsible for issues caused by how the flowers are handled, stored or cared for after delivery.
Ray's Florist primarily uses our own drivers for Sydney deliveries. However, external couriers or delivery partners may be used when needed, including during busy periods, high-volume days, peak occasions or extended delivery schedules.
When external couriers are used, we choose delivery partners we consider suitable for transporting fresh flowers and gifts.
If there is a delivery issue involving a courier partner, Ray's Florist will review the matter fairly and work to provide a suitable solution where appropriate.
Ray's Florist makes reasonable efforts to deliver orders on the requested delivery date.
Delivery may be delayed by circumstances such as traffic, weather, courier delays, road closures, incorrect delivery details, venue restrictions, recipient unavailability, public holidays, peak trading periods or events outside our control.
If we become aware of a significant delivery issue, we will do our best to contact the customer using the contact details provided.
If you believe an order has arrived damaged, incomplete, incorrect or not as expected, please contact Ray's Florist as soon as possible.
Because fresh flowers are perishable, delivery concerns should be raised within 24 hours of delivery where possible.
Please provide:
Ray's Florist will review the issue fairly. Depending on the circumstances, we may offer a replacement, redelivery, partial refund, full refund, store credit or another suitable remedy.
Fresh flowers, plants, containers, wrapping, hamper items and add-ons may vary depending on seasonality, availability and supply conditions.
If a product, flower variety, colour, container or item is unavailable, Ray's Florist may substitute it with an item of equal or higher value while preserving the overall style, colour palette and purpose of the arrangement as closely as possible.
Substitutions are not considered a fault where the replacement is reasonable and the arrangement remains suitable for the occasion.
Delivery fees vary by suburb and delivery location.
Please refer to our Delivery Information page for current Sydney delivery areas and fees, or contact Ray's Florist on 02 9737 8877 if you are unsure whether we deliver to your area.
Orders are dispatched once full payment has been received and the order has been accepted by Ray's Florist.
If there is an issue with payment, order details or suspected misuse, Ray's Florist may contact the customer before dispatching the order.
Prices, delivery fees and product availability shown on the Ray's Florist website are current at the time of display and may change without notice.
All prices are shown in Australian dollars and include GST unless otherwise stated.
For urgent delivery questions, same-day delivery enquiries, funeral flower delivery details or order updates, please contact Ray's Florist directly.
Phone: 02 9737 8877
Email: info@raysflorist.com.au
Ray's Florist & Gifts
Unit 2, 71-83 Asquith Street
Silverwater NSW 2128
Australia