Delivery

SPECIAL DELIVERY

Specific delivery times cannot be guaranteed unless prior arrangements have been made with our customer service department 02 9737 8877, every effort will be made to execute the specified time requested. Our standard business delivery service can cover orders being delivered up until 5pm and residential deliveries up until 6.30pm. Funeral service delivery times are best organised (if not much time is allowed) with our customer service department 02 9737 8877.

INCORRECT DELIVERY ADDRESS

Ray’s florist and Gifts are not responsible if an incorrect address is supplied. Please make sure that you enter the correct details when ordering and double check all details e.g. phone numbers/house numbers and street names, give as much information as possible, there is special space for you to provide this information and we encourage you to use it. If we arrive at the delivery address that has been entered when ordering and find it to be the wrong address that was entered by you the customer then an additional delivery charge may be incurred as a redirection.

IF CUSTOMER NOT HOME

Upon placing your order we do request that you check prior to ordering that someone will be home to receive the goods. If no one is home our driver will leave the goods in a safe place if he/she feels that for any reason it is not safe to leave it at the premises then we will leave a calling card and do our utmost to return the address the same day, however how an additional charge may apply.

WHAT YOU HAVE ORDERED – DETAILS

Due to seasonal availability with certain lines of flowers, design and appearance can slightly differ in design to what is delivered. If a particular flower/product /container are unavailable then an item of similar quality/appearance and value will be substituted. Some flower availability can be affected due to freight schedules, Ray’s Florist will endeavour to advise you should this occur. Ray’s Florist may use their discretion and their choice of flowers to ensure your delivery.

SUBSITUTING PRODUCTS

We endeavour to replicate all arrangements images from our website as advertised, however flowers/containers/wrapping may vary due to seasonal and are subject to availability on day of delivery. Our professional florists will do their utmost to substitute the product to complement the image on our website. This policy applies so that we can ensure that all deliveries including regional/interstate and overseas orders are executed professionally and that we reserve the right to substitute goods of equal or greater value.

ALCOHOL

Ray’s Florist allows the sale of alcohol to accompany a flower arrangement or gift. Ray’s Florist supports the Responsible Service Of Alcohol and it is against the law to sell or supply alcohol to or to obtain alcohol on behalf of a person under the age of 18 years. Arrangements or gifts which include alcohol cannot be delivered to or accepted by a person under the age of 18 years old. Alcohol orders are restricted to a maximum volume of two litres.

SPECIAL DAYS (Valentine’s Day /Mothers Day)

Valentine’s Day is the busiest days of the year for most florists, Rays Florist is no exception, therefore special delivery conditions do apply,There will be no time deliveries, All business/work addresses will be delivered by 5.00pm. Ray’s Florist will do their utmost to deliver the freshest possible product in the most reasonable amount of time on those special days.